Refund Policy

Last updated: January 1, 2026

1. General Policy

At Workfloe, we strive to ensure our customers are completely satisfied with our enterprise automation platform. We understand that evaluating enterprise software requires time and thorough testing. If you are not entirely satisfied with your purchase, we're here to help provide a fair and transparent resolution.

2. Eligibility for Refunds

Our standard refund policy offers a 14-day money-back guarantee for all new subscriptions. To be eligible for a refund, you must submit a formal request via email within exactly 14 days (336 hours) from the exact time of the initial payment processing.

Please note that this policy applies only to the first payment made for a new subscription. Renewals, subsequent upgrades, and automated recurring payments are strictly not eligible for refunds. You are responsible for managing your subscription and canceling before the renewal date.

3. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our support team. If you cancel your subscription after the initial 14-day period has elapsed, your subscription will remain active until the end of your current billing cycle (monthly or annually, depending on your plan).

We do not provide prorated refunds for mid-cycle cancellations or for accounts that have been inactive. Upon the expiration of the billing cycle post-cancellation, your account will be downgraded to a restricted or free tier, and further billing will cease.

4. Non-Refundable Items

The following items and services are strictly non-refundable under any circumstances:

  • Custom implementation, data migration, and setup fees
  • Dedicated support tier upgrades and professional consulting hours
  • Overage charges for exceeding task execution limits or API quotas
  • Accounts terminated due to a violation of our Terms of Service (e.g., fraudulent activity, platform abuse)

5. How to Request a Refund

To initiate a refund request, please contact our billing department at billing@workfloe.io with your account details, company name, and the specific reason for your request. We ask for a reason primarily to gather feedback and improve our platform.

Our team will review your request and respond within 3-5 business days. Once approved, refunds are credited back to the original method of payment. Depending on your financial institution, it may take an additional 5-10 business days for the funds to reflect in your account.